Refund policy

Returns and Processed Orders
If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and please do not send your purchase back until you have received confirmation from us. We do not accept responsibility or liability for goods which are lost in transit to us.

Goods returned which are not a result of Seller's fault (ie change of mind of buyer) will be refunded after deducting a 20% restocking fee and a processing fee of 3.6% of the refund + $0.50 transaction fee charged by Shopify will be applied and customer is responsible for shipping back the items including any free gifts. 

Should you change your mind after ordering and payment; and we had not shipped your order, we will refund your payment less admin and payment providers processing fee of 3.6% of refund amount + $0.50 transaction fee

We cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to us. This includes any customs taxes, VAT, DHL Remote Charge as well as any return shipping costs you may incur in the refund process.

We thank you for understanding that we do incur significant costs to administer this process of preparation and/or returning the items which must be checked physically and functionally, packed, etc which are taken out and/or returned to our warehouse.

You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund-option@vertixglobal.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately promotion or sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at estore-order@vertixglobal.com and send your item to: 21 Bukit Batok Crescent, #10-79 WCEGA Tower, Postal code 658065, SINGAPORE. Shipping the item to us will be at your cost. We will ship the repaired or replacement item back to you at our cost. However, should the item be found to be "non defective", you will be responsible for its return shipping charges.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.