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Shipping Guide

We ship anywhere in the world. Simply add your items to the cart and click on “Estimate Shipping” to get a quote on shipping charges.

All prices are listed and transacted in US dollars. Prices listed on the website are for products only and do not include shipping, import duties or custom charges.

Purchasing VERTIX products
Please check with your local retailers before purchasing online with us. They are our valued partners and we encourage you to buy from them.

Duties & Import Taxes
The customs departments at various country checkpoints may apply taxes to orders. VERTIX is not responsible for the implementation of these taxes and is unable to determine how much they may be.

Payment
All payments are to be made via Visa or Master credit/debit cards or PayPal, and will be guided legally by the terms and conditions.

Shipping Options
We offer both “Standard” & “Express” shipping options. We will only be responsible for shipping and handling charges on items that we sent incorrectly. We will not be responsible for the loss of orders due to an incorrect address provided during checkout. Should a package be refused or returned to us unopened, the customer shall be charged for the additional shipping costs to re-ship the order.

Estimated Delivery Time

DESTINATIONS Standard Express
Major cities in Asia and Territories in the Pacific 5-10 2-4
Major cities in Middle East, Africa, Europe and North America 10-14 3-6

Note : Delivery times are estimated as items may be subject to customs inspection resulting in delays.

While every care is taken in the packing of our products and use of reputable shippers, VERTIX will not be responsible for items lost, stolen or damaged during the shipping process.

Tracking of Parcel
If you are using International Express shipping, a tracking number will be included in our email notification to you when your order is shipped.

If you have chosen Standard Shipping option (where available), tracking numbers will only be available for following destinations using registered mail: Brazil, Canada, China, Croatia, Cyprus, Denmark, Finland, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, South Korea, Malta, Moldova, New Zealand, Norway, Portugal, Russia, Slovakia, Spain, Sweden, Turkey, United Arab Emirates, USA

Product Availability
The site is updated regularly to ensure our stock availability status is accurate. In the unforeseen event of an irregularity where your order has been accepted and the item you have ordered is not available, we will inform you as soon as possible (within 2 working days). You may choose to wait for the stock to be next available or to cancel the order and get a full refund.